Studentsafe, Workersafe and Explorersafe claims are managed by Allianz Partners. Marsh is responsible for ensuring that claims handling performance is maintained to the highest standard.
Worldwide emergency assistance is provided by us. If you are travelling outside New Zealand and a medical or security emergency occurs during your travel or stopover, you can phone +64 9 488 1638 (reverse charge) from abroad for advice when you need it.
If you have a loss or event while travelling, keep all records and receipts.
Allianz Partners processes many thousands of claims each year and when the correct information is supplied by you, assessment of the claim can be very prompt.
Send the form together with your receipts and any supporting information such as police reports to: Allianz Partners, P O Box 112316, Penrose, Auckland 1642, New Zealand or you can email the Claims Team on studentsafeclaims@allianz-assistance.co.nz
Within New Zealand: 0800 486 004 (toll-free) or +64 9 488 1638
Worldwide Reverse Charge: +64 9 488 1638
If you are a Studentsafe Inbound University or Inbound Learner policyholder, you will need to follow the standard Claim Process above. However, there are some exceptions to this:
If you are a Studentsafe Inbound University policyholder and you attend your Campus Health Centre, you may be eligible to have your consultation fees paid direct to the centre by Allianz Partners without paying the centre first or filing a claim form. You will only be able to use this benefit if you are covered under your Policy Wording. The attending GP or nurse will be able to tell you if you are eligible.
List of Campus Health Centres
You may be prescribed medications after visiting your Campus Health Centre. If you do, you may be eligible to have your prescription fees paid by Allianz Partners without paying for the script first or filing a claim form. You will only be eligible for this if your Campus Health Centre visit was also paid directly by Allianz Partners.
In some cases, you can apply for us to pay your claim directly to the hospital (if the cost of the surgery is high). To apply, please complete the claim form or call 0800 486 004 as soon as possible before your surgery.
You have cover under your policy if your prescription optical aids are lost, stolen or your vision changes while you are studying. We have an arrangement with the two optical providers listed below where you will not need to pay them first. They will invoice Allianz Partners and we will pay them.
The Providers are:
Specsavers - it has a number of branches throughout New Zealand. To apply for the no-pay service under this process please click here and complete the pre-approval request form or visit a store near you.
Campuspecs - it has a branch near the Auckland Art Gallery and is available to University of Auckland and AUT students for optical treatment. Click here for more information.
Studentsafe Claim Form
If your insurance was arranged through your university, please complete the 2024 Studentsafe Claim Form here.
If you purchased your insurance via the website, school or an agent before 1 April 2025, please complete the 2024 Studentsafe Claim Form here.
If you purchased your insurance via the website, school or an agent on or after 1 April 2025, please use the Studentsafe Claim Form below.
Workersafe/Seasonsafe Claim Form
If you purchased your policy prior to 1 April 2025, please complete the 2024 Workersafe/Seasonsafe Claim Form located here.
If you purchased your policy on or after 1 April 2025, please complete the 2025 Workersafe/Seasonsafe Claim Form located below.
Explorersafe Claim Form
If you purchased your policy prior to 1 April 2025, please complete the 2024 Explorersafe Claim Form located here.
If you purchased your policy on or after 1 April 2025, please complete the 2025 Explorersafe Claim Form located below.
Frequently Asked Questions
Find answers to frequently asked questions here.
Help
If you are unsure which form to complete, please use the Online Claim Form or contact us.
InsurancesafeNZ Medical and Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (NZBN 9429035270157) under binder with and on behalf of Mitsui Sumitomo Insurance Company, Limited (NZBN 9429039809810, FSP Number 20661) (Incorporated in Japan) as the underwriter.
You should read the Policy Wording and consider obtaining independent legal or financial advice before making any decisions about this insurance. Terms, conditions, limits, sub-limits and exclusions apply
