Insurance Safe

Make a Claim

Studentsafe

Claim online

Workersafe/Seasonsafe

Claim online

Explorersafe

Claim online

Studentsafe, Workersafe and Explorersafe claims are managed by Allianz Partners. Marsh is responsible for ensuring that claims handling performance is maintained to the highest standard.

Worldwide Emergency Assistance while travelling

Worldwide emergency assistance is provided by us. If you are travelling outside New Zealand and a medical or security emergency occurs during your travel or stopover, you can phone +64 9 488 1638 (reverse charge) from abroad for advice when you need it. 

Claim Process

If you have a loss or event while travelling, keep all records and receipts.

Allianz Partners processes many thousands of claims each year and when the correct information is supplied by you, assessment of the claim can be very prompt.

Send the form together with your receipts and any supporting information such as police reports to: Allianz Partners, P O Box 112316, Penrose, Auckland 1642, New Zealand or you can email the Claims Team on  claims@insurancesafenz.co.nz

For claims assistance, call toll-free:

Within New Zealand: 0800 486 004 (toll-free) or +64 9 488 1638

Worldwide Reverse Charge: +64 9 488 1638

Studentsafe Claims

If you are a Studentsafe Inbound University or Inbound Learner policyholder, you will need to follow the standard Claim Process above. However, there are some exceptions to this: 

Campus Health Centres

If you are a Studentsafe Inbound University policyholder and you attend your Campus Health Centre, you may be eligible to have your consultation fees paid direct to the centre by Allianz Partners without paying the centre first or filing a claim form. You will only be able to use this benefit if you are covered under your Policy Wording. The attending GP or nurse will be able to tell you if you are eligible. 

List of Campus Health Centres

Pharmaceutical Costs

You may be prescribed medications after visiting your Campus Health Centre. If you do, you may be eligible to have your prescription fees paid by Allianz Partners without paying for the script first or filing a claim form. You will only be eligible for this if your Campus Health Centre visit was also paid directly by Allianz Partners. 

Optical Claims

You have cover under your policy if your prescription optical aids are lost, stolen or your vision changes while you are studying. We have an arrangement with the two optical providers listed below where you will not need to pay them first. They will invoice Allianz Partners and we will pay them. 

The Providers are:

Specsavers - it has a number of branches throughout New Zealand. To apply for the no-pay service under this process please click here and complete the pre-approval request form or visit a store near you

Campuspecs - it has a branch near the Auckland Art Gallery and is available to University of Auckland and AUT students for optical treatment. Click here for more information.

Claim Forms

Studentsafe Claim Form

If your course started on or after 1 January 2020, please complete the 2020 Studentsafe Claim Form located below. 

If your course started prior to 1 January 2020, please complete the 2019 Studentsafe Claim Form located here

Workersafe/Seasonsafe Claim Form

If you purchased your policy on or after 1 November 2019, please complete the 2020 Workersafe/Seasonsafe Claim Form located below.

If you purchased your policy prior to 1 November 2019, please complete the 2019 Workersafe/Seasonsafe Claim Form located here.

Explorersafe Claim Form

If you purchased your policy on or after 1 November 2019, please complete the 2020 Explorersafe Claim Form located below. 

If you purchased your policy prior to 1 November 2019, please complete the 2019 Explorersafe Claim Form located here

Questions

If you are unsure which form to complete, please use the Online Claim Form or contact us