For your policy cover dates, please check your Certificate of Insurance which would have been emailed to you. For Studentsafe Inbound University, please check your Record of Cover.
An excess is the amount you will need to pay when you make claim. If an excess applies, it will be subtracted from the amount paid to you. Please refer to your Policy Wording to check if an excess will apply to your claim.
Your claim will be acknowledged within 5 business days. If more information is required, we will acknowledge your claim and request further documentation from you. Your claim will be either declined or accepted within 10 days of receiving all the necessary information.
If you would like to make a claim online, click here or on "Make a Claim" on the top right corner of this page then choose the appropriate policy type and submit your claim online.
If you need to make a claim, download a claim form from our website and complete it in full. Send the claim form together with your receipts and any supporting information to claims@insurancesafenz.co.nz
For medical expenses
You will need to complete a new claim form for each separate medical condition. You may be asked to supply a medical report to support your claim.
For baggage expenses
If your items are lost or stolen then this must be reported to the police and you’ll need to supply us with a copy of the police report. You will also need to provide full details of the loss along with proof of ownership of the items i.e. receipts. If these are not available, we will consider, at our discretion other forms of proof of purchase/ownership. Your claim will be paid if you meet the policy criteria up to the maximum claimable amount set out in the benefit schedule less any applicable excess.
All claims must be notified to us as soon as possible and no later than 30 days after the loss. If you do not make your claim as soon as possible, this may affect the acceptance or payment of your claim.
There is cover in place for accidental loss or damage to your luggage and personal effects, including phones and laptops. However terms, conditions, limits and exclusions may apply which are stated in the Policy Wording. We will apply depreciation rates and these are set out in the Policy Wording.
No, there is no cover in place if you leave your belongings unattended in a public place or at a distance from which you cannot prevent them from being taken.
There is provision to claim for medical expenses in excess of any amounts that are not covered by the Accident Compensation Corporation (ACC). If the medical expenses are only partially covered by ACC, you are able to submit a claim for the difference.
You can apply to us to have a claim payment made directly to the hospital if the charges are going to be substantial. To commence this process, please complete a claim form as soon as possible prior to the procedure or call us on 0800 486 004.
Studentsafe Domestic
Studentsafe Domestic is a travel insurance policy designed for New Zealand residents or citizens living and studying away from home within New Zealand.
Studentsafe Outbound
The Studentsafe Outbound policy provides travel insurance cover to New Zealand residents, citizens or New Zealand student visa holders, who will be leaving New Zealand temporarily to study or continue their study overseas.
Studentsafe Inbound University
The Studentsafe Inbound University policy provides travel and medical insurance cover for international students studying at a University in New Zealand.
Studentsafe Inbound Young Learners
The Studentsafe Inbound Young Learners policy provides travel and medical insurance cover for non-New Zealand residents who will temporarily study and reside in New Zealand and will be attending a primary school or college (high school).
Studentsafe Inbound Learners
The Studentsafe Inbound Learners policy provides travel and medical insurance cover for non-New Zealand residents who will temporarily study and reside in New Zealand and will be attending an adult tertiary or educational institution.
There is cover in place for the relief of unexpected, acute dental pain up to the maximum benefit limit under your policy. You may need to supply a dental report to support your claim.
However, there is no cover in place for elective treatment, oral surgery or normal dental maintenance. Normal dental maintenance includes new or replacement fillings, root canals, polishing and scaling, fitting or maintenance of braces or other dental appliances, wisdom teeth extractions unless impacted, replacement due to loss of dental bridges, restoration work, caps, crowns, precious metal costs or pins and fittings, periodontal, titanium implants or any work resulting from lack of regular dental maintenance and /or hygiene.
The emergency dental benefit is for an initial consultation for the relief of sudden and acute pain, using antibiotics, temporary dressings or extraction. We would first need to assess the claim in order to confirm coverage. If you have a wisdom tooth that has been impacted and your dentist has advised that they are unable to do the extraction on the initial visit for a valid medical reason (e.g. face/gum is swollen), then you may be able to lodge a claim for the extraction that occurs on the second visit.
Yes, under the Studentsafe Inbound University, Learners and Young Learners policies there is cover in place for alternative treatment up to a limit of $500 per year. The person carrying out the treatment must be a registered member of a recognised body for that type of medical treatment.
Under the Studentsafe Inbound University, Learners and Young Learners policies, there is no cover for drugs or medications unless:
There is no cover in place for medical costs for immigration applications.
Under the Studentsafe Inbound University, Inbound Learners and Inbound Young Learners policies, there is cover in place to visit an optometrist in New Zealand including the cost of spectacle frames, prescription lenses and contact lenses if:
Change in Vision means the margin of change required to dispense new spectacle lenses, which is:
The maximum claimable amount is $200 per year for Inbound University and $300 per year for Inbound Learners and Young Learners. There is no cover for optical treatment provided outside of New Zealand. Under the Studentsafe Domestic and Studentsafe Outbound policies, cover is only provided if your optical aids are lost, stolen or accidently damaged as described under the Policy Wording.
Complete the pre-approval form here or visit a store near you.
There is no cover in place for loss or damage to property that is in your custody or control. However, under the Studentsafe Inbound University, Inbound Learners and Inbound Young Learners policies, there is cover in place if you become legally liable for damage to residential property owned by your educational provider, landlord or homestay as a result of your negligence. The maximum claimable amount is $500,000 per year.
If you have purchased your policy through your education provider, please contact them in the first instance. If you have purchased your policy online, please contact us on help@insurancesafenz.co.nz or 0800 800 167.
If you plan to leave before your study course end date, please inform your education provider to ensure your insurance complies with immigration requirements. To claim a premium refund, you need to get approval from your education provider to cancel your cover and complete the premium refund form by clicking here.
For Studentsafe Outbound, you will be given a full refund of the premium if you cancel within 14 days of the policy being issued provided you have not started your journey and do not wish to make a claim. After the 14 day cooling-off period no refund will be due.
If you have completed the current semester and would like to take a break for a few months before enrolling in a new semester, the normal cover end date applies to your current policy. You will need to purchase a new policy when enrolling in a new semester. If you are required to redo papers, please contact your university to confirm how this impacts your policy coverage.
No cover is provided under the Studentsafe policy for damage to your own car or damage caused to any other property while you are driving your own car. The policy only provides cover for an excess or damage waiver that is charged if you have hired a rental vehicle from a licensed rental agency, and you have an accident or cause damage to the rented vehicle.
If you are granted a New Zealand Residence Class Visa before your policy is due to expire the policy will become invalid.
Your Studentsafe policy will expire on the day your student visa is changed to a work visa.
You can apply for cover for immediate family members and children 18 years of age and under who are travelling and residing with you if you have purchased a Studentsafe Inbound University or Learners policy from your educational institute. An application form to include family members is available by clicking here. An additional family or couple premium will be payable to your educational institute. Cover for family members is not available under Studentsafe Inbound Learner policies purchased online and Studentsafe Inbound Young Learners.
Your Studentsafe policy is not intended to provide travel insurance cover when embarking on travel outside of New Zealand. However, there is cover under the Studentsafe Inbound University policy for temporary visits up to 31 days to Australia, Bali, Lombok and the islands of the South Pacific and you return to New Zealand during your period of insurance. Terms, conditions, limits, sub-limits and exclusions apply and these are stated in the Policy Wording.
Your Studentsafe policy provides cover for additional travel expenses, incurred as a result of you having to return to your country of origin (or home under the Studentsafe Domestic policy), during the period of insurance, due to the unforeseen death, serious injury or serious sickness of a relative, provided the terms of the policy are met and the injury or sickness occurred during the period of insurance. In most cases we will require a medical certificate to confirm the condition was not a pre-existing medical condition. There is no cover in place for pre-existing medical conditions of close relatives. For assistance you can contact 0800 486 004 or 09 488 1638. If you are calling from overseas please call +64 9 488 1638 (reverse charge).
Call within New Zealand on 0800 486 004 or 09 488 1638. If you are calling from outside New Zealand please call + 64 9 488 1638 (reverse charge).
Workersafe Inbound
The Workersafe Inbound policy provides travel insurance cover to New Zealand inbound workers and their families.
Workersafe Outbound
The Workersafe Outbound policy provides travel insurance cover to New Zealand residents or citizens or New Zealand work visa holders, working outside New Zealand and will return to New Zealand at the end of their contract.
Seasonsafe Inbound
The Seasonsafe Inbound policy provides travel insurance cover to seasonal workers who hold a current Recognised Seasonal Employer Limited Visa.
The Workersafe policy providers cover for the relief of unexpected, acute dental pain up to the maximum limit in the schedule of benefits. You may need to supply a dental report to support your claim.
However, there is no cover in place for normal dental maintenance including new or replacement fillings, root canals, polishing and scaling, wisdom teeth extractions unless the teeth are impacted, fitting or maintenance of braces or other dental appliances or any work resulting from lack of regular dental maintenance and/or hygiene.
If you are not completely satisfied with the extent of cover provided by your policy you may cancel your Workersafe policy.
If you cancel your policy within 14 days of the policy being issued, you will be given a full refund of the premium provided you have not started your journey and do not wish to make a claim. After the 14 day cooling off period no refund will be due.
Your Workersafe Inbound policy only covers non New Zealand residents who work, and temporarily reside in New Zealand. If you are granted a New Zealand Residence Class Visa before your policy is due to expire the policy will become invalid. There is no refund of the premium available if your policy becomes invalid outside of the cooling-off period.
You can apply for cover for your accompanying spouse and dependent children at the time of purchasing your policy. In order for your family members to be covered, they must be named on the policy. If named on the policy, dependent children (under 21 years of age for Workersafe Inbound and under 18 years of age for Workersafe Outbound) are covered at no additional premium but will share your benefit limits.
Your Workersafe Inbound policy is not intended to provide travel insurance cover when embarking on travel outside of New Zealand. However, there is cover under this policy for temporary visits (up to 31 days) to Australia, the Pacific Islands (excluding Hawaii), Bali and Lombok during your period of insurance. Terms, conditions, limits, sub-limits and exclusions apply and these are stated in the Policy Wording.
Your Workersafe policy provides cover for additional travel expenses, incurred as a result of you having to return to your country of origin, during the period of insurance, due to the unforeseen death, serious injury or serious sickness of a close relative, provided the policy terms are met and the injury or sickness occurred during the period of insurance. We will also need to confirm that the medical condition was not a pre-existing medical condition. There is no cover in place for pre-existing medical conditions of close relatives. For assistance you can contact 0800 486 004 or 09 488 1638. If you are calling from overseas please call +64 9 488 1638 (reverse charge).
Call within New Zealand on 0800 486 004 or 09 488 1638. If you are calling from outside New Zealand please call + 64 9 488 1638 (reverse charge).
Explorersafe Inbound
The Explorersafe Inbound policy provides travel insurance cover to people coming to New Zealand on holiday. It also provides cover for overseas students who have finished studying in New Zealand and will remain in New Zealand for a holiday.
Explorersafe Outbound
The Explorersafe Outbound policy provides travel insurance cover to people who holiday overseas and return to New Zealand.
There is cover under the Explorersafe policy for the relief of unexpected, acute dental pain up to the maximum limit under your policy. You may need to supply a dental report to support your claim.
However, there is no cover in place for normal dental maintenance including new or replacement fillings, root canals, polishing and scaling, wisdom teeth extractions unless the teeth are impacted, fitting or maintenance of braces or other dental appliances or any work resulting from lack of regular dental maintenance and/or hygiene.
An extension may be granted at our discretion depending on the reasons you wish to extend your stay, the policy terms and conditions and your claims history. There is no extension of cover available for pre-existing medical conditions or any medical conditions/events that arose during the initial period of insurance. We recommend that you apply for a policy extension at least one month prior to your policy expiring.
If you are not completely satisfied with the extent of cover provided by your Explorersafe policy, you may cancel this policy.
If you cancel within 14 days of the policy being issued, you will be given a full refund of the premium provided you have not started your journey and do not wish to make a claim. After the 14 day cooling-off period no refund will be due.
Cover is available for children who are 18 years of age and under, who are travelling and residing with you, provided they are named on the policy at the time of purchase.
Call within New Zealand on 0800 486 004 or 09 488 1638. If you are calling from outside New Zealand please call + 64 9 488 1638 (reverse charge).
InsurancesafeNZ travel insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia), ("Hollard"). You should consider the Policy Wording before making any decisions about this travel insurance policy. Terms, conditions, limits, sub-limits and exclusions apply.
The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice
The Hollard Insurance Company Pty Ltd has a financial strength rating of A (Strong) issued by Standard and Poor's. The Standard & Poor's rating scale is:
The rating may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form.
A full description of this rating scale can be obtained from www.standardandpoors.com.
An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.
